IMPORTANT NOTICE: This Privacy Policy complies with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and applicable data protection laws. By using our services, you consent to the data practices described in this policy.
1. Company Information
Data Controller: Savage EA Technologies Ltd
Registered Address: Mangaung, Bloemdontein,9323, South Africa
Company Registration Number: A013172448A
Email: info@pipclubsavageea.com
Data Protection Officer: info@pipclubsavageea.com
2. Information We Collect
We collect several types of information from and about users of our website and services:
2.1 Personal Identification Information
- Full name and contact details (email address, phone number)
- Billing and payment information (processed securely via PayPal and Mercuryo)
- Account credentials and login information
- IP address and device information
- Geolocation data
2.2 Trading and Technical Data
- MetaTrader account numbers (for license verification only)
- Trading platform usage statistics
- Error logs and diagnostic information
- Software activation and license usage data
2.3 Automatically Collected Information
- Browser type and version
- Operating system
- Access times and dates
- Pages viewed and features used
- Referring website addresses
3. Legal Basis for Processing (GDPR)
We process your personal data based on the following legal grounds:
- Contractual Necessity: Processing necessary to fulfill our contract with you (providing the trading software)
- Legitimate Interests: Fraud prevention, security, and service improvement
- Legal Obligation: Compliance with financial regulations and tax laws
- Consent: Marketing communications and non-essential cookies
4. How We Use Your Information
We use the information we collect about you for the following purposes:
- To process transactions and deliver our software products
- To verify license usage and prevent piracy
- To provide customer support and technical assistance
- To send administrative information (updates, security alerts)
- To comply with legal and regulatory requirements
- To detect, prevent, and address fraud and security issues
- To improve our website and software functionality
5. Payment Processing
We use third-party payment processors to handle transactions:
PayPal Services
When you make payments via PayPal, your payment information is processed directly by PayPal. We do not store your full credit card details or PayPal login credentials on our servers. PayPal's privacy policy applies to payment processing.
Mercuryo Services
For cryptocurrency and alternative payment methods, we utilize Mercuryo. Your payment data is encrypted and processed according to PCI DSS standards. Mercuryo acts as an independent data controller for payment information.
6. Data Sharing and Third Parties
We may share your personal information with:
- Service Providers: Hosting providers, email services, customer support platforms
- Payment Processors: PayPal, Mercuryo (as necessary to process payments)
- Regulatory Authorities: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data:
- SSL/TLS encryption for data transmission
- AES-256 encryption for stored data
- Regular security audits and penetration testing
- Access controls and authentication protocols
- Secure data centers with ISO 27001 certification
8. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy:
- Account Information: Retained for the duration of your account plus 7 years (tax/legal requirements)
- Payment Records: 7 years (financial regulations compliance)
- Correspondence: 3 years from last contact
- Technical Logs: 12 months
9. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Essential: Maintain session state and authentication
- Functional: Remember preferences and settings
- Analytics: Understand website usage (Google Analytics)
- Marketing: Track referral sources (with consent)
You can manage cookie preferences through your browser settings. Essential cookies cannot be disabled as they are necessary for the website to function.
10. Your Data Protection Rights
Depending on your location, you may have the following rights:
10.1 GDPR Rights (EU/EEA Residents)
- Right to Access: Request copies of your personal data
- Right to Rectification: Request correction of inaccurate data
- Right to Erasure: Request deletion of your data ("Right to be Forgotten")
- Right to Restrict Processing: Limit how we use your data
- Right to Data Portability: Receive data in a structured format
- Right to Object: Object to processing based on legitimate interests
- Rights Related to Automated Decision-Making: Not subject to automated profiling
10.2 CCPA Rights (California Residents)
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed (we do not sell data)
- Right to say no to the sale of personal information
- Right to access personal information
- Right to equal service and price (no discrimination for exercising privacy rights)
To exercise these rights, contact us at privacy@savageea.com. We will respond within 30 days.
11. International Data Transfers
Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ.
If you are located outside [Your Country] and choose to provide information to us, please note that we transfer the data to [Your Country] and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
12. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal data from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers.
13. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last Updated" date
- Sending an email notification for material changes
We encourage you to review this Privacy Policy periodically for any changes.
14. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Savage EA Technologies Ltd
Email: info@pipclubsavageea.com/p>
Address: Mangaung, Bloemdontein,9323, South Africa
Data Protection Officer: info@pipclubsavageea.com/p>
For EU residents: You have the right to lodge a complaint with your local data protection authority if you believe we have not complied with applicable data protection laws.